FAQs
Frequently Asked Questions
All sales are final and we are unable to offer refunds at this time.
Exchanges depend on current stock levels and item(s) purchased. Please respond to your order confirmation email for any exchange inquiries, or contact us at maxwindsmerch@gmail.com. The cost of shipping for the exchange is the customer's responsibility.
Yes, as long as your order has not already shipped. Please respond to your order confirmation email or contact us at maxwindsmerch@gmail.com with your name, order number and updated shipping address as soon as possible. Once your order leaves our warehouse, we are unable to make any changes.
We ship worldwide from Canada.
All shipping rates will vary depending on a few different factors, some of which include: - Domestic vs International shipments - Total weight of the package
- Selected shipping method
Usually around 3-5 business days. If you ordered multiple items, your order will be held until the entire order is ready to ship. Handling time does not include time in transit.
We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse. However, please contact us with your issue; we'll do our best to help you come up with a solution.
Customer is responsible for the costs of re-shipping if the package gets returned die to an incorrect or incomplete address.