Question 1

Can I cancel or return my order?

Accepted Answer

All sales are final and we are unable to offer refunds at this time.

Question 2

Do you offer exchanges?

Accepted Answer

Exchanges depend on current stock levels and item(s) purchased. Please respond to your order confirmation email for any exchange inquiries, or contact us at maxwindsmerch@gmail.com.

The cost of shipping for the exchange is the customer's responsibility.

Question 3

Can I update my shipping address?

Accepted Answer

Yes, as long as your order has not already shipped. Please respond to your order confirmation email or contact us at maxwindsmerch@gmail.com with your name, order number and updated shipping address as soon as possible. Once your order leaves our warehouse, we are unable to make any changes.

Question 4

Where do you ship to?

Accepted Answer

We ship worldwide from Canada.

Question 5

How much does shipping cost?

Accepted Answer

All shipping rates will vary depending on a few different factors, some of which include:

- Domestic vs International shipments
- Total weight of the package
- Selected shipping method

Question 6

How long will it take my order to ship?

Accepted Answer

Usually around 3-5 business days. If you ordered multiple items, your order will be held until the entire order is ready to ship. Handling time does not include time in transit.

Question 7

What if my package is lost or stolen?

Accepted Answer

We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse. However, please contact us with your issue; we'll do our best to help you come up with a solution.

Question 8

What happens if my package is returned to sender?

Accepted Answer

Customer is responsible for the costs of re-shipping if the package gets returned die to an incorrect or incomplete address.

FAQs

Frequently Asked Questions